Order can be cancelled before the shipment. After shipment it can be only RTO. Once order get cancelled amount will be refunded for 'prepaid orders'.
Guidelines for Returns & Replacement:
- Incorrect or Incomplete information regarding Customer's address (Street number, Landmark etc.) etc.
- In case of wrong product price or specification mentioned on Dmfshop.com.
- Unavailability of products - in exceptional cases, if a product runs "out of stock" with the vendor, the product will be cancelled.
- If area falls under "Non Serviceable zone" or "out of delivery area" by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
- Suspected fraudulent information.
- Product is damaged/defective.
- Differ from the description on the website.
- Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
- Missing parts/accessories.
- In case of returning the product, customer needs to inform us within 3 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 24 hours of delivery.
- If the product is delivered defective or damaged, in that case customer needs to inform us through Email email@example.com or Call us at +1-800-212-9897(Toll-Free Helpline Number) within 24 hours from the time of delivery with Photos.
- Products should be unused.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturers box/packaging as delivered to you.
- Invoice should be available.
- Products marked as "non-returnable" on the product detail page cannot be returned such as USED GOODS, Mobiles Accessories, Electronic parts.
There are 2 ways to return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers. However, in some cases if we cannot provide return service then customer needs to send the product to us through India Post only. Once, the product is received by us, and then we will reverse the courier charges.
Steps to follow to Return a Product
Other Terms and Conditions
- Products marked as "non-returnable" on the product detail page cannot be returned such as Electronics, mobile accessories, used goods.
- Product Purchase under clearance sale will not be covered under Return policy.
- Products sold as combo cant be returned individually.
- Products sold above 70% discount will not be covered under return policy.
- Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
- Credit/Debit Card/Net Banking/Wallets 15 business days
- If transaction is done by through NEFT and Cheque then customer need to share below mentioned details at our Email Id Contact@dmfshop.com from registered e-mail id.
- Account number
- Account Holder name
- IFSC Code
- After receiving the required information for refund, refund will be processed in 7 business days and same will reflect in your account in another 8-10 business days.
- For EMI payment, refund will be credited in 6-8 business days after cancellation.